FAQ's

FAQ's

Frequently Asked Questions Page

FAQ's

Got a question? We’re here to help.
  • What are your business hours?

    PCFixShop are happy to work until the job is done if that is nine o'clock in the evening then we are happy to oblige NOTE: additional charges may be applied for out of hours cover.

  • Why Should I choose your company I Can Find Someone Cheaper?

    PCFixshop have been repairing PC's almost since their mainstream introduction in the 1990's (They were first developed in 1981)  Steve has 30+ years of hands on experience and can very quickly identify and fix the computer problem permanently.  Like most industries IT is laden with so called experts who will bodge, charge and then scarper.  We never do this as we rely on our solid reputation built over many years, our word of mouth reputation is second to none - see some of our recent comments.  PCFixshop can guarantee an onsite repair within two hours.  If the repair is a time consuming one, or requires specialist replacement parts (most common parts are carried to onsite jobs), a bench fix will be offered at no extra charge.  The computer will be taken back to PCFixShop head office where steve will personally repair the computer.  As required in most cases the computer will then be fully upgraded all www.windowsupdates.com will be applied plus all driver updates for Motherboard, Sound & Video-card components will be applied.  Common application updates for MS Office, Adobe, iTunes etc will also be applied.  If necessary anti-virus tools will be added together with necessary anti-spy and firewall solutions - (all the above extras can amount to over 500MB+ of updates) The disk will then be cleared of clutter (No User data will be lost) and then defragmented for extra performance - This extra service is 100% FREE - Your computer when returned, normally within 24 hours, will be 100% up to date and we guarantee will perform noticeably faster than previously - This is a totally unique service offered only by PCFixShop.

  • Do You Build Computer Systems?

    PCFixShop have been building computers for over twenty five years since the days of 486's (If anyone can still remember them) We can build any computer for any requirement

    see some of our current builds here at amazingly low prices for Businesses and Home Users.  PCFixshop are expert PC Builders.  We are an official Microsoft OEM Partner.  All our PC's come with a platinum 1 year warranty* longer on core parts.  See some of our latest builds here.  Many competitor PC builders advertise cheaper computers they are cheaper for a reason.  They use inferior cheaper unbranded, or second hand component parts.  Many do not pre-install or include Operating Systems in the price or they pre-install an illegal OS.  They do not include VAT in the prices they advertise.  They do not include Monitors - Keyboards - Mice - Speakers in the prices they advertise.  They use deliberately confusing jargon to appear more competitive.  They can also over-clock Processors or Video Cards to appear as faster and therefore more expensive PC's.  Their support warranties are fake and often these companies simply disappear or stop taking your calls after you report problems.  For a fast ultra-reliable PC with an honest no quibble warranty Put PCFix top of your list when considering replacement or new computers.  Everything you need is included in the price no hidden extras - guaranteed.

  • Can You Fix My Virus Problem Without Me Losing My Data?

    Absolutely - The vast majority of our fixes never require a reformat or factory restore - Our Superior combination of AntiVirus and Anti Spy tools can smash even the most comprehensive of virus/spy/mal and crypto infections, without resorting to complete factory system restore options.  If you are told by another company the only fix is a complete reformat/restore. Give us a call FREE

    Note: however remember it is always your responsibility to backup your personal data.

  • Do You give a Guarantee?

    Of Course all our new builds have a 12 month on site Platinum no quibble guarantee plus a further two years return to base guarantee on base branded parts.  We will collect FREE - All hardware repair parts fixes are guaranteed for 12 months. See our full guarantee warranty terms here Software repairs are guaranteed for thirty days.


     

  • My PC is really ancient, is it worth bringing in?

    Sometimes, the value of the repairs may exceed the market value of your old PC.  We will not charge at all to look at a computer that is technically beyond economic repair, if you bring it to us, if you choose to repair it of course we can do it. contact us for sound impartial advice.  You can of course keep all of your precious data and PCFixShop will be more than happy to copy the data to your new PC either from us or a computer sourced yourself.

  • What happens if you can't fix it - No Fix No Fee Right?

    If PCFixShop can't fix your problem to your satisfaction there will be absolutely no charge.   All computers however, can normally be repaired at a cost.   Sometimes PC's or Peripheral Devices however are beyond economic repair, we will inform you that this is the case, and no charge will be made if you purchase a replacement unit, peripheral or replacement parts from us.  Remember PCFixShop sell pre-built computer units from as little as £379.00 inclusive. If we diagnose a failed part(s) and the customer decides not to go ahead with the repair, have the replacement part(s) fitted or purchase a replacement PC system or peripheral from us.  We will charge the customer for one full hour time spent. (normally £50 but may be higher for an out of area or out of hours fix).  This is fully refundable if a system or replacement parts or peripheral is purchased later, within a reasonable time-frame (up-to 12 weeks after the initial consultation). This may incur an additional fee if customer sources their own replacement part and we are asked to fit or setup. No charge at all will apply if we do not have a suitable replacement unit available or no replacement parts or peripherals can be sourced from our suppliers.  Printers are exluded from No Fix No fee as PCFixshop do not supply PC printers.  If the printer is beyond economic repair, the one hour charge will usully apply.

  • My PC won't start. I don't have any backups, have I lost my data?

    In most cases, we can retrieve all of your precious data and write it to new USB Memory Stick, Cloud Service,  External Disk or PC/laptop as necessary.

  • Do You Use New Parts?

    PC Fix Shop only use UK sold branded new parts - Never grey imports.   We Do Not use seconds reconditioned or second hand parts at all (unless source parts are no longer available or manufactured) - we  It would tarnish our reputation for solid reliability.

  • What Do You Charge?

    We are very competitive and undercut most genuine IT Specialist companies particularly for home and small business users.


    See our current rates page

  • Do You Supply Network Equipment?

    PC Fix Shop can supply all of your networking Parts we stock Netgear & TP-Link but are happy to provide Draytek and other specialist networkingparts as required or fit any other Parts Provided by your Internet Service Provider.
    PCFixShop have installed thousands of networks from the earliest days of Windows 3.11 Workgroups thin wire ethernet to the newest Gigabit wired ethernet Cat8 40Gbs and the current wireless speed champions Wireless AX (aka Wifi 6)

  • Will You come to my home in the Evening?

    PCFixShop are happy to work until the job is done if that is nine o'clock in the evening then we are happy to oblige.


    NOTE: additional charges may be applied for out of hours, out of area or Sunday cover.

  • Do You Charge extra for Telephone Support?

    No Telephone calls are charged at local rates - No Extra is paid for any support queries you may have.


    Many problems a routinely diagnosed/solved over the telephone or via Teamviewer 


    Phone Steve on mobile 07766 461739 and see.

  • What is Spyware, Malware and Adware?

    There is a special page on the PCFixShop Website regarding Spyware, Malware and Adware

    See Our information page Here

  • What Software Tools Do You Use?

    PCFixShop use a unique USB Key boot combination of Kaspersky/Microsoft & Hitman antivirus plus Malwarebytes .  We may also use additional highly specialist tools to remove all types of computer virus & rootkit infections onsite.

  • Do You give a Guarantee?

    Of Course all our new builds have a 12 month on site no quibble guarantee plus a further two years return to base guarantee on major parts.   We will collect FREE - All hardware repair parts fixes are guaranteed for 12 months. see our guarantee warranty terms here Software repairs are guaranteed for thirty days.


     

  • Will I be Able to Contact You Later If I Have Problems?

    Of Course PCFixshop are always happy to help

    Some customers have been with us for decades. 

    Phone Us - email Us or Text Us and we will even contact you FREE see the Contact Us Information

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